Refund and Returns Policy

Please note that since our products are handwoven, we mostly have one of each kind at a time. Also, as the fabrics are pure and the weaves delicate, each garment requires very careful handling. Hence, we are able to offer cancellations, returns or exchanges only in extreme circumstances.

Cancellations

1. • You may cancel your order before it has been shipped, provided that no tassels and/or fall pico have been added on your request. Should you cancel your order, you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank/payment gateway processing charges will be borne by you and will be deducted from the total before the refund. 

1. • Only unstitched garments (saris, stoles and dupattas) are eligible for cancellations. Orders for fabrics and apparel/ garments cannot be cancelled.

Returns

1. • Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item. Please note that while our intent is to capture the product colour as accurately as possible, minor colour variations in the website picture and the product you receive may occur. This could be because of light settings, angle of picture and nature of fabric. This does not form grounds for a return.  

• • Apparel/ garments and fabrics cannot be returned.

1. • Your return request should be sent by email to [email protected] within 48 hours of receiving your shipment. Requests send after 48 hours of delivery of parcel will not be eligible for returns.

• • If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at [email protected] & call at +91 9137133793

• • In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3. 

• • Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.
    Upon receipt of the authorization, the product must be couriered back in original packing to House of Samaa Ghatkopar at the below mentioned address within 5 days.

• • The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.

• • We aim to process all returns within 7 working days.

• • You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. House of Samaa will initiate the process for refund on your original debit or credit card within 7 working days but we cannot guarantee the time taken by the bank authorities.

• • Mailing address for returns:

             Ghatkopar Sarees by Sanjay Mehta,

             Shop No. 105, Gayatri Dham, MG Road

             Opp. Titan Showroom, Ghatkopar East,

             Mumbai, Maharashtra – 400077

             Email: [email protected]

             Tel: +91 9137133793

Delivery

•  PAN India orders take at least 6-12 days for delivery as our products are custom-made on demand.
•  International orders take at least 8–10 working days for delivery as our products are custom-made on demand.